Track Order

We know how exciting it is to wait for your new home appliances, and we want to keep you informed every step of the way. You can easily track your Holaxi order progress right here.

How to Track Your Order

Once your order has been shipped, you will receive an email containing your shipping confirmation and a tracking number. This number allows you to monitor your shipment’s status in real-time.

Step 1: Find the tracking number in your shipping confirmation email.
Step 2: Visit the relevant shipping carrier’s website (USPS, FedEx, or UPS).
Step 3: Enter your tracking number on the carrier's tracking page to see your order’s current status.

Common Shipping Carriers

We primarily use these carriers to ensure your appliances arrive safely:

Where Can I Find My Tracking Number?

Your tracking number is sent to the email address provided at checkout once your order has been dispatched. Please allow 24 to 48 hours after receiving your confirmation email for the tracking information to update in the carrier's system.

What If I Can’t Find My Tracking Number?

If you haven’t received your confirmation email or cannot locate your number, please contact our Miami-based support team at support@holaxi.store. We are happy to assist you.

Order Status Definitions

In Transit: Your appliance is on its way to your delivery address.
Out for Delivery: Your package is with the local courier and should arrive today.
Delivered: Your order has been successfully dropped off at the provided address.
Attempted Delivery: The carrier tried to deliver but was unsuccessful (e.g., signature required).

Need Further Assistance?

If your order is delayed or the tracking hasn't updated in over 5 days, please reach out so we can investigate.

Email: support@holaxi.store
Phone: 386-697-8797
Address: 13605 SW 149TH AVE STE 13, MIAMI, FL 33196, United States